Refund policy

Before we start printing

If you cancel before your order goes into production, you get a full 100% refund, no questions asked.

When you place an order it enters our print queue, but there’s a short window before printing actually begins. Email us as soon as possible if you need to cancel, and we’ll refund the full amount as long as printing hasn’t started.

After printing has started

Once your order is in production, we can refund 30% of the order total. By that point the paper, ink and machine time have already been spent on your job, which is why the rest can’t be returned.

Because production can begin quickly after checkout, please double-check your design, size, options and quantity before you pay.

Mistakes in the file or details you provided

We print exactly what you approve at checkout, so errors in your own design, text, size or shipping address aren’t covered once printing has started. Reviewing everything before you pay is the best way to avoid this.

Damaged or defective prints

If your order arrives damaged, misprinted, or defective in any way, we’ll make it right with a 100% refund or a free reprint, your choice.

Email us within 7 days of delivery with your order number and a photo of the issue, and we’ll sort it out quickly.

Lost or undelivered shipments

If a tracked shipment is lost in transit, contact us and we’ll work with the carrier and make it right with a reprint or refund.

If delivery fails because the shipping address was incorrect or incomplete, we may need to charge again to reship.

What isn’t refundable

Completed orders that were produced correctly to your approved design; shipping fees on orders that were delivered; and orders cancelled after production for reasons other than a defect (beyond the partial refund described above).

How to request a refund

Email us with your order number. For a damage or quality issue, include a photo and reach out within 7 days of delivery. We’ll confirm the next steps and the refund amount based on where your order is.

How refunds are issued

Refunds go back to your original payment method through Stripe. Depending on your bank, it can take a few business days for the amount to appear on your statement.